Everything customers most often ask, answered by the 2GO team. Can't find your answer? Contact us — we reply within one working day.
The reliable method is to work from your appliance's model number, which is printed on the rating plate — a small foil or metal label typically found around the door aperture, on the back panel, or under the lid. Copy the model number in full and either search our catalogue or email it to us with a photo of the failed part.
Both. Where a part is factory original we say so; where it is a compatible equivalent we say so. Compatible parts are non-original parts manufactured to the same specification as the original — we only sell compatibles we have tested against the original in-house.
Standard UK delivery is 2–3 working days at £4.95, free on orders over £50. Next-day delivery is £7.95 on orders placed before 14:00 Monday–Friday. See our delivery page for Highlands, islands and international options.
30 days from receipt, for unused items in the original packaging. Faulty or incorrectly supplied items are returnable at our cost. See the full policy on our returns page.
Yes — every part carries a 12-month warranty from date of dispatch. See our warranty page for terms.
Most non-electrical parts (filters, seals, shelves, hoses, blades) can be fitted by a competent adult with basic tools. Electrical parts should be fitted by a qualified electrician or appliance engineer — safety first.
Yes. Contact us with your business details for trade pricing and account terms.
No — we operate as an internet and telephone retailer. Our office in Hampshire is not a walk-in shop; please contact us before visiting.
Yes, in most cases. Email us a photograph of the failed part along with any information you can find (appliance brand, approximate age, symptom). We will do our best to identify it, but a model number is always the fastest route.
All major debit and credit cards, PayPal, and trade-account invoice terms for approved accounts.
Yes — we ship to most European countries and, on request, further afield. Import duties are the responsibility of the recipient.
Yes. All prices shown to consumers include UK VAT at the applicable rate. VAT-only receipts are available on request.