Privacy Policy

Last updated: 14 July 2026

1. Who we are

This website is operated by 2GO Limited ("2GO", "we", "us"), a company registered in England and Wales under company number 04665213, with registered office at 36A Station Road, New Milton, Hampshire, BH25 6JX, United Kingdom. For the purpose of UK GDPR and the Data Protection Act 2018, 2GO Limited is the data controller for all personal data collected via this website.

You can contact our data protection team at call@2-go.co.uk or at the address above.

2. Information we collect

Contact details you provide when placing an order, requesting a quote or contacting us: name, email, phone, delivery and billing address.
Order and payment information — the items you ordered, order value, and a transaction reference (we do not store full payment card details; card payments are processed by our PCI-DSS-compliant payment provider).
Communications — the content of emails, contact-form messages and phone calls you make to us.
Technical data — IP address, browser type, device type, pages viewed, referral source, collected via cookies and analytics tools (see Cookie Policy).

3. How we use your information

To fulfil your order — process payment, dispatch goods, provide customer service, handle returns and warranty claims. Legal basis: contract.
To respond to enquiries. Legal basis: legitimate interests / contract.
To comply with legal obligations (accounting, tax, consumer-rights records). Legal basis: legal obligation.
To improve our website and services through aggregated analytics. Legal basis: consent (for non-essential cookies) / legitimate interests.
To send you marketing about similar products, where you have consented or where you are an existing customer (with an easy opt-out on every message). Legal basis: consent / legitimate interests.

4. Sharing your data

We share personal data only where necessary to run the business:

Payment processors (for card transactions).
Couriers (for delivery — name, address and phone number only).
IT and hosting providers.
Professional advisers (accountants, auditors, lawyers).
Law enforcement or regulators where legally required.

We do not sell your data to third parties. We do not transfer personal data outside the UK / EEA except to processors covered by appropriate safeguards (Standard Contractual Clauses or an equivalent adequacy decision).

5. How long we keep your data

Order records are retained for 7 years for tax and accounting purposes. Marketing contact data is retained for as long as you remain subscribed. Contact-form messages are retained for 2 years unless they relate to an order.

6. Your rights

Under UK GDPR you have the right to: access your data; correct inaccurate data; erase your data (where legally possible); restrict processing; object to processing; data portability; withdraw consent at any time; and complain to the UK Information Commissioner's Office (ICO — ico.org.uk).

To exercise any of these rights, email call@2-go.co.uk.

7. Security

We use appropriate technical and organisational measures to protect your data: TLS encryption in transit, access controls on our order-management system, background checks on staff with access to customer data, and regular review of our security practices.

8. Cookies

See our separate Cookie Policy.

9. Changes to this policy

We will publish any material changes to this policy on this page and update the "Last updated" date at the top.