How to find the exact spare part for your appliance.

Step 1 — Find the rating plate

Every home appliance sold in the UK carries a rating plate: a small metal or foil label printed with the brand, model number, serial number and electrical specifications. The rating plate is the single source of truth for identifying your appliance.

Typical rating-plate locations:

• Washing machines & dishwashers — around the rim of the door aperture, visible when the door is open. Sometimes on the back panel.
• Fridges & freezers — inside the fridge cabinet, usually on the side wall near the top, or on the ceiling of the compartment.
• Ovens & cookers — on the door frame (open the door and look at the front edge), or on the back panel.
• Microwaves — on the back or the underside of the unit.
• Vacuum cleaners — on the underside of the body, near the wheels, or on the back of the motor housing.
• Small appliances — usually printed on the base.

Step 2 — Copy the full model number, exactly

Model numbers usually contain a mix of letters and numbers, sometimes separated by dashes or slashes. Copy the entire string, including any suffix. For example:

• Bosch: WAT28371GB — not just "Serie 6 8kg"
• Miele: W1 WEG365 WCS
• Dyson: V8 SV10 — the SV number matters
• Samsung: WW90T534DAW/S1 — everything after the slash is region-specific

Do not rely on the marketing name printed on the front of the appliance ("EcoBubble", "Silence", "Serie 8"). Those names refer to product families with dozens of variants — a part that fits one variant will not necessarily fit another.

Step 3 — Photograph the broken part

If the failed part is visible (a shelf, a filter, a knob, a hose fitting), take one or two clear photographs before you order. This is the fastest way for us to confirm compatibility, especially for older models where the online catalogue may show two possible variants.

Step 4 — Contact us or search the catalogue

Once you have the model number and, ideally, a photo of the part, you have two options:

1. Search the catalogue — use the category page for your appliance type, then narrow by brand and by model number.
2. Contact us — email call@2-go.co.uk with the model number, a photo and a short description of the symptom. We reply within one working day.

Step 5 — We confirm before dispatch

For technical parts (control PCBs, motors, ovens with regional wiring variants) we will confirm compatibility with you by email or phone before we dispatch. This adds one working day to the process but eliminates almost every mis-order.

Common mistakes we see every week

• Ordering by "the same brand and appliance type" without a model number.
• Assuming that a Dyson part fits every Dyson — the SV series matters.
• Ordering a compatible filter without checking whether the appliance requires an original for its warranty.
• Ordering by a photograph from Google Images rather than by measuring or by model number.

Contact us if you are in any doubt. Twenty minutes of email tennis is faster than returning the wrong part.